Privacy Policy

Collective Play ("we", "us", "our") is committed to protecting your privacy and handling your personal information in an open and transparent way. This policy explains what personal information we collect, how we use and store it, and how you can access or correct it.

We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

The personal information we may collect includes your name, whether you're purchasing as an individual or on behalf of a childcare centre or organisation, email address, business or centre name, ABN, delivery and billing address, phone number, and payment details. Payment details are collected and processed securely through our payment providers, we do not store your full card details ourselves.

If you set up a trade or account holder profile with us, we may also collect information relating to your business and pricing arrangements.

We collect personal information directly from you when you create an account, place an order, request a quote, sign up to our mailing list, or contact us. We may also collect information automatically through cookies and similar technologies when you browse our website.

Our website uses cookies, small files stored on your device, to help our site function properly and to improve your experience. Cookies allow us to remember items in your cart, keep you logged in, and understand how our website is used so we can improve it. The cookies we use do not collect personal information about you.

Most browsers let you control or disable cookies through their settings. If you disable cookies, some features of our website, such as your cart or account login, may not work properly.

We use your personal information to: 

• process and deliver your orders 
• set up and manage your account, including any trade or tiered pricing arrangements 
• communicate with you about your order, quote, or enquiry 
• send you marketing communications, such as new product updates or educator resources, where you've agreed to receive them 
• improve our website, products and services 
• meet our legal and accounting obligations 

If you've opted in to receive marketing emails from us, you can unsubscribe at any time using the link at the bottom of any email, or by contacting us directly.

Opting out of marketing communications won't affect order confirmations or other information we need to send you about an active order or account.

We don't sell your personal information. We may share your information with trusted third parties who help us run our business, such as our website, payment, inventory and email platforms, delivery and courier partners, and our accounting software, solely for the purpose of providing our services to you.

We may also disclose information if required by law.

We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access, including through secure systems, restricted access, and secure payment processing.

We retain personal information only for as long as reasonably necessary for the purpose it was collected, or as required by law.

You can request access to the personal information we hold about you, or ask us to correct or update it, at any time by contacting us using the details below.

In some circumstances we may not be able to provide access, in which case we'll explain why.

If you have any concerns about how we've handled your personal information, please contact us using the details below.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at 1300 872 442

We may update this Privacy Policy from time to time. Any changes will be published on this page, along with an updated date at the top.